Frequently asked customer questions
Finding the right care can feel overwhelming. We’re here to provide compassionate, professional care tailored to your needs. These FAQs will help clear your doubts and guide you in choosing the right service for you or your loved one.
What areas do you cover?
We provide care services across Norwich, Norfolk, Swaffham, King’s Lynn, Dereham, Wymondham, Thetford, Attleborough, Hethersett, Ipswich, Suffolk, Colchester, and Essex. Our team ensures high-quality care tailored to individual needs.
Are your carers qualified?
Yes, all our carers are highly trained, experienced, and fully vetted. Our services, including Home Help & Housekeeping in Wymondham and Companionship in Dereham, are regulated by the CQC, ensuring professional and compassionate care.
Can I choose my carer?
We carefully match you with a carer based on your needs, preferences, and personality. Whether it’s Live-in Care in Colchester or Respite Care in Attleborough, we ensure a comfortable and supportive experience.
Do you offer dementia care?
Yes, we specialize in Dementia Care in Ipswich, providing expert support to help individuals live safely and comfortably in their own homes while maintaining their independence.
What does domiciliary care include?
Our Domiciliary Care in Essex includes Companionship, Home Help, Personal Care, Overnight Care, and Day Care, allowing individuals to receive essential support while staying in familiar surroundings.
Do you provide live-in care?
Yes, our Live-in Care in Norwich offers 24/7 support, helping individuals remain safe, comfortable, and independent at home with dedicated one-on-one care.
How do you support people with mobility issues?
Our Arthritis & Mobility Support in Swaffham helps individuals move safely, reducing discomfort and improving daily living through mobility assistance, exercises, and adaptive support.
Do you assist with post-surgery recovery?
Yes, our Postoperative & Recovery Care in Norfolk provides tailored support, including medication reminders, rehabilitation assistance, and help with daily activities to promote a smooth recovery.
Can you help with diabetes management?
We offer Diabetes Monitoring in Thetford, ensuring proper medication management, lifestyle guidance, and regular health checks to support long-term well-being.
What overnight care do you offer?
Our Overnight Care in Essex includes waking night care for continuous support and sleep-in care for reassurance, ensuring safety and assistance throughout the night.
How do you support people with Parkinson’s?
We provide expert Parkinson’s Care in King’s Lynn, assisting with mobility, medication management, and daily tasks to improve quality of life and maintain independence.
What wound care services do you provide?
Our trained professionals offer Simple Wound Care in Attleborough, ensuring proper cleaning, dressing, and monitoring to support healing and prevent complications.
What makes your care agency different?
We are CQC-regulated, and our compassionate, highly trained carers provide tailored care – from Personal Care in Dereham to Live-in Care in Ipswich—ensuring dignity, comfort, and independence.
My parents live together but need different levels of care. Can you accommodate this?
Yes, we can tailor care plans to suit both their needs, whether they require Companionship in Ipswich for one and Specialist Care in Colchester for the other.
Do you offer short-term care?
Yes, we provide short-term and long-term care, including Respite Care in Norfolk and Postoperative Care in Thetford, ensuring flexible, high-quality support as needed.
How do I know my loved one is in safe hands?
All our carers are fully trained, background-checked, and CQC-regulated. Whether it’s Day Care in Suffolk or Specialist Care in Colchester, we ensure professional, reliable, and compassionate care at all times.
Can I meet my carer before starting services?
Yes, we arrange an introduction so you can meet your carer and ensure they are the right fit for your needs, whether it’s for Live-in Care in Colchester or Respite Care in Attleborough.
My father is recovering from surgery. Can you help?
Yes, our Postoperative & Recovery Care in Norfolk provides short-term support, including wound care, medication management, and rehabilitation assistance to aid his recovery.
Do you offer respite care for family carers?
Yes, our Respite Care in Suffolk allows family carers to take a break while ensuring their loved ones receive high-quality, compassionate care in their absence.
Can you help with feeding support?
Yes, our Gastrostomy & Feeding Support in Wymondham ensures individuals receive the right nutrition through tube feeding or meal preparation, based on their medical needs.
How do I arrange care for a loved one?
Contact us for a free consultation, and we will create a personalized care plan—whether you need Companionship in Norfolk or Overnight Care in Suffolk, we’re here to help.
How flexible is your care?
Our Domiciliary Care in Essex is highly flexible, adapting to changing needs with ongoing assessments and adjustments to care plans for maximum support and comfort.
Do you provide emotional support as well as physical care?
Yes, our Companionship in Norfolk focuses on emotional well-being, offering conversation, engagement, and social activities to reduce loneliness and enhance quality of life.
What our clients say
How can we help?
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
